Customer Service | Gourmet Shop Bali - Online Order by Bali Catering Company

Thanks for shopping online with Bali Catering Company PT. Tirtha Dewata Maha Agung
If you any issues we’re here to help.

Returns
Bali Catering Company allows 7 calendar days to return an item from the purchase date.

In order to be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Receipt or proof of purchase is required.

Refunds
We do not provide refunds on retail products or gift vouchers. Products can be exchanged when a reaction has occurred for a replacement product or salon credit when accompanied by a receipt within 7 days of purchase.

Once we receive your item, our tean will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Sale items
Sale items cannot be refunded.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item
To return an item please mail or return in person to:

Please feel free to contact us on the above email if you have any questions.

Delivery Times
All items purchased online will be processed within 3-5 working days.

All prices are in Rp